Sunday, May 10, 2009

How to handle a difficult employee! Part 3 of 3

Restoring the relationship!
Typically, leaders are after changed behavior without realizing the best method to obtain this is by associating the poor decision with the relationship. When you have a strong bond with someone, if either party does something to offend the other, they are naturally disappointed. I might even venture to say they are saddened by the persons choice of "poor" character.
Next we want to get to the root of any disciplinary issues (poor character), or as I like to say, poor choices.
It is just like in the old days when mom asked "what did you do?" and we normally replied, "Susan said, or "David hit me", neither of these responses answered the question. So what did mom say next, "no, what did you do?" until we finally say with our own mouths, "I pinched Mary" or "I said ____ to Mark."
We are at a true mile-stone when the offender can sincerely say, "I lied to you" or "I was wrong in my choice."
Now here is real progress. See what I post next!